Service & Support Administration


Service & Support Administrators

SSAs coordinate services for any person aged three or older who meets qualifications and requests involvement with the Board. SSAs help connect people and their families to develop a plan of supports to address needs and outcomes for people with developmental disabilities to ensure a safe, healthy, and meaningful life. SSAs work closely with other agencies and organizations to support people with developmental disabilities to contribute to the communities that are important to them and to achieve the life they want.

The SSA will be responsible for the following supports:

  • Provide information, referral, and linkage.
  • Develop Individual Service Plans (ISPs).
  • Assist with connecting people to community resources and supports that they need. 
  • Assist people and families in developing goals and outcomes.
  • Focus on independence, skill building, employment and limiting barriers.
  • Encourage participation in the community of the person’s choosing.  
  • Assist with provider and service selection.
  • Monitor services.
  • Report and address Unusual Incidents (UIs) and Major Unusual Incidents (MUIs).

Person Centered Planning

The objective of Person-Centered Planning is to balance “important to” and “important for,” and to ensure the appropriate information is included in a Person-Centered Plan when addressing health, welfare and known or likely risk. The Ohio Department of Developmental Disabilities (DODD) has adopted the following person-centered principles.

These principles apply to all areas of planning and service delivery. By following these guiding principles, Service and Support Administrators will assess and address health, welfare, and risk from the perspective of the person, their family, friends and community, and ensure that supports are in place to increase community membership and quality of life without compromising health and safety.

To determine if a person is eligible for services, contact HCBDD at (419) 668-8840.

1. Beginning with a comprehensive understanding of the person is essential.

A thorough knowledge about the person receiving services – their unique history and experiences, their likes and dislikes, their risks and concerns, their interests and culture, and their strengths, talents and goals – is essential to planning supports.

2. Empowering informed choices increases independence.

Increasing opportunities for decision-making in small everyday matters and life-defining matters encourages self-expression, self-determination, advocacy, and independence.

3. Involving trusted supports increases opportunities for success.

Involving trusted supports such as close friends in service and support planning brings additional perspectives from those who know the person best. These supports promote physical and emotional well-being and can offer encouragement as an individual works toward their goals.

4. Increased community membership enhances natural supports.

Expanding involvement in meaningful community activities and employment opportunities enhances a person’s network of personal relationships, or natural supports. Part of everyday life, and everyone’s experience, these are individuals who see one another regularly, and look out for and help each other – such as coworkers, fellow volunteers, and members of your church.

5. Ensuring plans and services are driven by the person is vital.

Developing a plan starts with the person receiving services – what is important to them and for them – and involves others chosen by that individual to aid in informed decision-making. The plan is coordinated by the individual’s Service and Support Administrator (SSA). For adults, the individual receiving services functions as the leader of the team; for children, the parent functions as the leader of the team and transitions that role to their child during the teen years, if not before.


Ages 3-14 Years

Aging out of Early Intervention (EI) programming and into Service and Support Administration can be an emotional and confusing transition.

The Eligibility and Intake Coordinator will meet with families and the EI worker to ensure smooth transition for eligible children. Once a child is determined eligible for Board services, our SSA meets with you and your child to assess needs and build a plan that will support your family.

The SSA will be responsible for the following supports:

To determine if a child is eligible for services, contact HCBDD at (419) 668-8840.


Ages 14 Through Adult

The Transition Service and Support Administrator (SSA) assists people in finding the training and resources to ensure a smooth and successful transition from school to work.

Rather than wait until a student reaches their senior year in high school before looking at possible careers, Transition SSAs work with students and their Teams to start that discussion as young as age 14 and up to adulthood. Transition SSAs refer and monitor referrals to Opportunities for Ohioans with Disabilities (OOD) and services through OOD vendors and the student’s school.

The Transition SSA will be responsible for the following supports:

To determine if a child is eligible for services, contact HCBDD at (419) 668-8840.

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Helping people live their best lives.

SSAs are the primary point of coordination for people served by HCBDD. SSAs use a person-centered approach to help people live their best lives and focus on what matters the most to them.


For More Information

The Huron County Board of DD, in partnership with Opportunities for Ohioans with Disabilities, coordinates employment services. These services may include vocational habilitation, individual or group employment support and career planning and discovery. These services are provided by community partners and funded through the County Board and Medicaid. Competitive community employment is always the desired outcome of employment services. SSAs serve as employment navigators assisting individuals to navigate their place on the path to employment.

To determine if a person is eligible for services, contact HCBDD at (419) 668-8840.


Additional Services

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